Shipping & Returns

Shipping Information

Shipping Partners

Fanmail offers shipping via USPS and UPS. We've chosen UPS because they are a founding member of the EPA's SmartWay Transport Partnership program, and have achieved the highest environmental ranking possible for their commitment to reducing transportation-related emissions.

That said, we acknowledge that an international shipment has a higher impact on the environment. We're looking into options for carbon offsets and will update this section as soon as we find the one we think is best for us and the planet.

Shipping Schedule

Fanmail is still a new company with a very small shipping department, and we do everything in our power to ship your package out within two business days including expedited shipping. If you place an order and have concerns about when it will ship or be delivered, please email webshop (at) fanmail-us.com.

Fanmail does not ship on the following holidays:

January 1
Martin Luther King Day
Washington's Birthday
Memorial Day
July 4th
Labor Day
Columbus Day
Veteran's Day
Thanksgiving Day
Day after Thanksgiving
December 25
December 26

Shipping Outside the US

Fanmail ships internationally with US Post. It may not be as fast as DHL or UPS, but it allows us to provide you with an affordable flat rate. Don't hesitate to contact us at webshop@fanmail-us.com with any questions or feedback on your international order!

We are able to ship to PO Boxes and APO/US Military addresses as well. Please select USPS as your carrier and enter your address as usual.

Below are some rough delivery times for international shipments. Customs delays are an occasional fact of life and are unfortunately outside of our control. Please be advised that you will be responsible for any duties that may be applied to your order.

To Europe/Latin America:
Priority Mail Express International: 3-5 business days
Priority Mail International: 6-10 business days

To Asia:
Priority Mail Express International: 3-5 business days
Priority Mail International: 6-10 business days

Packaging

Wherever possible, Fanmail uses recycled and recyclable packaging. Our mailers are made from 100% PCW recycled paper, are printed with water-based inks, and are recyclable (and reusable!). Individual clothing polybags are made from 100% recycled plastic, and can be recycled at your local grocery.

 

Returns and Exchanges

We want you to be happy with your purchase, and we stand behind the quality of our clothing. If for any reason you are unsatisfied with your order, you may return it for a full refund within 30 days of purchase, provided it is clean, unworn and unwashed, and in saleable condition. Please contact webshop (at) fanmail-us.com to notify us of your return with tracking information.

Sustainable clothing doesn't just describe what it's made from -- Fanmail tees and sweatshirts are manufactured to last, wear in well, and stay your favorite pieces for years to come. In the unlikely event that our clothing should prove defective within one year of purchase, we will replace your item or provide equivalent store credit.