Shipping & Returns

Shipping Information

Shipping Partners

In the continental US, we offer the following shipping options:

Orders under $80
– flat rate $5 USPS shipping
– flat rate $10 UPS Ground shipping

Orders over $80
– free USPS shipping
– flat rate $10 UPS Ground shipping

USPS generally delivers more quickly than UPS Ground, so we recommend UPS only if you have a history of mail delivery issues at your address.

Alaska and Hawaii ship for a flat $15, service type depending on location. 

For international orders, we offer:
- flat rate of $35 worldwide via USPS Priority mail
- calculated DHL rates for expedited delivery.

Shipping Schedule

Fanmail has a small shipping department, but we do everything in our power to ship your package out within two business days including expedited shipping. If you place an order and have concerns about when it will ship or be delivered, please email webshop (at) fanmail-us.com.

Fanmail does not ship on the following holidays:

January 1
Martin Luther King Day
Washington's Birthday
Memorial Day
July 4th
Labor Day
Columbus Day
Veteran's Day
Thanksgiving Day
Day after Thanksgiving
December 25
December 26

Shipping Outside the US

We are able to ship to PO Boxes and APO/US Military addresses. Please select USPS as your carrier and enter your address as usual.

International Tracking:

The USPS tracking number you receive will continue to update status on USPS.com only until the package arrives in your home country. Once it arrives there, use the same tracking number on your local post website. Any issues related to final delivery are outside of Fanmail's control, but are usually cleared up if you contact your local post office. We're happy to help in whatever way we can, though.

Below are some rough delivery times for international shipments. Customs delays are an occasional fact of life and are unfortunately outside of our control. Please be advised that you will be responsible for any duties that may be applied to your order. We are required by law to mark your order as merchandise, with the value corresponding to your purchase price.

To Europe/Latin America:
Priority Mail International: 6-10 business days

To Asia:
Priority Mail International: 6-10 business days

Packaging

Wherever possible, Fanmail uses recycled and recyclable packaging. Our mailers are made from 100% PCW recycled paper, are printed with water-based inks, and are recyclable (and reusable!). Individual clothing polybags are made from 100% recycled plastic, and can be recycled at your local grocery.

 

Returns and Exchanges

We want you to be happy with your purchase, and we stand behind the quality of our clothing. If for any reason you are unsatisfied with your order, you may return it for a full refund within 30 days of purchase, provided it is clean, unworn and unwashed, and in saleable condition. Exceptions to this policy include but are not limited to made to order and/or final sale items, which are returnable for store credit only. 

While Fanmail does provide free outbound shipping on eligible orders, we do not cover the cost of return postage. To ensure a speedy return or exchange, here's what to do: 

- pack your return, ensuring the plastic polybag is zipped shut all the way
- include the original packing list or a copy of your order confirmation email with a note telling us if you'd like an exchange or refund
- email webshop (at) fanmail-us.com with your order number in the subject line and tracking number in the body, along with your return preference

Returns should be posted to:

Fanmail
220 Ingraham Street
Suite 1E
Brooklyn, NY 11237

Fanmail cannot be responsible for lost returns. 

Sustainable clothing doesn't just describe what it's made from -- Fanmail tees and sweatshirts are manufactured to last, wear in well, and stay your favorite pieces for years to come. In the unlikely event that our clothing should prove defective within one year of purchase, we will replace your item or provide equivalent store credit.